Customer Service Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Fresh Express LLC Full time

The purpose of this position is to provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Ensure excellent standards of service and a high level of customer satisfaction is maintained. Handle complex situations; prepare customer service summary reports.

  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Demonstrate passion for excellence with respect to treat and care for customers.
  • Maintain balance between company policy and customer's situation.
  • Take payment information and other relevant information such as addresses and phone numbers.
  • Maintains customers' records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem selecting and explaining the best solution to solve problem, expediting correction or adjustment, following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer's information and analyzing customer's needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Utilize computer technology to handle high call volume.

Salary:
Up to AED3,350.00 per month

Application Question(s):

  • What is your current age?
  • What is your visa status?
  • What is your notice period?
  • What is your current location (country/city)?
  • What is your nationality?
  • What is your current salary (in AED)?
  • What is your expected salary (in AED)?

Experience:

- customer service: 1 year (preferred)

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