Officer - Employee Care

2 weeks ago


Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

Our client is a leading Company in a leading Manufacturing Industry. They are now looking for an Employee Care Centre to join them at their Al Taweelah Centre.

Roles & Responsibilities

  • Monitors day-to-day operations assigned for Employee Care Centre to ensure compliance with the established standards and procedures.
  • Review teams' daily performance using ticketing & WebEx application
  • Oversees the handling of customer-related issues from inception till resolution
  • Drives customer satisfaction by pro-actively developing tools and resources to resolve issues and complaints.
  • Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

Preference

  • Immediate Joiner is preferred
  • Change Mgmt.
  • Excellent interpersonal negotiation skills and written and spoken English
  • Experience in Robotic Process Automation

Qualifications:

  • Masters in Human Resource
  • Working experience in SAP Success Factor
Benefits:
  • Medical Insurance
  • Employment Visa

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