Operations Manager: Hospitality: Middle East

2 weeks ago


United Arab Emirates Antal International Full time

As the Operations Manager for a leading brand in the Middle East, you will play a pivotal role in overseeing and managing the daily operations of restaurant locations across the region.


Key Responsibilities

Operational Excellence

  • Develop and implement robust operational strategies and procedures tailored for the Middle East market
  • Enhance efficiency, productivity, and customer satisfaction across all restaurants
  • Monitor and analyse regionspecific and international key performance indicators (KPIs) to identify areas for enhancement and execute targeted action plans
  • Ensure strict adherence to company policies, procedures, and standards
  • Meticulous compliance with food safety and hygiene regulations in the Middle East
  • Conduct regular meticulous inspections and audits to ensure unparalleled quality control and consistency

Team Leadership

  • Recruit, train, and effectively manage restaurant managers and staff members while considering the cultural dynamics of the Middle East region
  • Provide continuous coaching, constructive feedback, and comprehensive performance evaluations to foster a highperforming team culture
  • Cultivate a harmonious work environment that encourages collaboration, boosts morale, and focuses on the holistic development of employees
  • Address employee concerns promptly and professionally, leveraging cultural sensitivity

Financial Mastery

  • Develop and manage annual budgets for each location, considering economic variations within the Middle East market
  • Analyse and interpret financial reports to track sales, expenses, and profitability
  • Strategically implement cost control measures specific to the Middle East landscape to optimise operational efficiency and minimise wastage
  • Identify lucrative revenue growth avenues, align with Middle Eastern consumer preferences, and execute strategies to boost sales and customer engagement

Elevated Customer Experience and Brand Adherence

  • Ensure consistent delivery of exceptional customer service across all restaurants, aligning with the cultural norms and preferences of the region
  • Vigilantly monitor and act upon customer feedback to address concerns and elevate guest satisfaction, upholding the brand's reputation
  • Collaborate closely with the marketing team to support regionspecific promotional activities and maintain the brand's image

Seamless Communication and Cross-functional Collaboration

  • Maintain fluid communication channels with restaurant managers, staff, and other key stakeholders, considering diverse cultural communication norms
  • Collaborate synergistically with crossfunctional teams such as marketing, supply chain, and human resources, effectively contributing to achieving regional company objectives
  • Actively participate in meetings, specialised training sessions, and relevant conferences to stay abreast of international and regionspecific industry trends and best practices that resonate with the Middle Eastern market

Requirements:

  • Bachelor's degree in hospitality management, business administration, or a related field (or equivalent experience)
  • Expertise in restaurant operations management
  • Understanding of the Middle East market


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