Head Butler

1 week ago


Dubai, Dubai, United Arab Emirates SOFITEL Full time

We are far more than a worldwide leader. We are more than women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings

Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination

Job Description

The Position

To oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the company's core values

KEY ROLES & RESPONSIBILITIES

  • Has full awareness, manages and supervises all tasks of his/her staff.
  • Directs the work assignment of supervisory and non-supervisory personnel
  • Monitors butlers to ensure residents receive prompt and courteous service
  • Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
  • Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
  • Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
  • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
  • Ensures that consumption of resident supplies is under control
  • Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
  • Performs related duties and special projects assigned
  • Is fully aware of Sofitel Standards
  • Performs related duties and special projects assigned
  • Ensure that Butlers deliver the Sofitel touch by exceeding the resident's expectations and providing pro active personalized service
  • Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
  • Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
  • Ensures that the team adheres to the core values and the brand dimension of Sofitel Dubai the Obelisk
  • Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
  • Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
  • Ensures all communication is carried clearly between the team and the Director of rooms
  • Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
  • Conducts regular trainings and role plays to ensure all trainings are understood by the team
Qualifications

PERSONAL ATTRIBUTES

  • Good organizational skills
  • Good level of engagement with residents
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Butler Service Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred
  • Ability to ensure security and confidentiality of guest and hotel information
  • Ability to work with constant interruptions with a high degree of professionalism
  • Ability to prioritize and organize work assignments; delegate work

QUALIFICATIONS

  • Degree from School for Tourism & Hotel Management

EXPERIENCE

Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level

#J-18808-Ljbffr
  • Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates Ennismore Full time

    İş Tanımı To identify and anticipate guests' needs and ensure personalized service is provided 2.2 To assist with any plans or arrangements the guest intends to make during their stay 2.3 To ensure that all requests from guests are made possible and are followed up on 2.4 To fully understand and have knowledge of all in suite services, technology,...

  • Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates Ennismore Full time

    İşTanımıTo identify andanticipate guests' needs and ensure personalized serviceis provided 2.2 To assist with any plans or arrangements the guestintends to make during their stay 2.3 To ensure that all requestsfrom guests are made possible and are followed up on 2.4 To fullyunderstand and haveknowledge of all in suiteservices, technology, amenities,...

  • Butler Supervisor

    1 week ago


    Dubai, Dubai, United Arab Emirates RAFFLES Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.Job DescriptionPURPOSE OF POSITIONTo provide an endlessly enchanting experience to all the in house residents through the raffles...

  • Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates RAFFLES Full time

    Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.Job Description PURPOSE OF POSITION**To provide an endlessly enchanting experience to all the in house residents through the...

  • Head Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates COGNIASAL Full time

    Butler Duties and Responsibilities: Take care of all VIP suiteroom guests and coordinate with all concerned departments to fulfill guest needs and requests. Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicateswith the kitchen regarding menu questions and product availability. Keeps concerned departments...

  • Head of Service F&b

    1 week ago


    Dubai, Dubai, United Arab Emirates Caviar Careers Full time

    A newly created position Private Estate UAE FUJAIRAH Location Great remuneration packagePOSITIONHEAD OF SERVICE F&BPURPOSE OF THE POSITIONThe Head Of Service manages all aspects of providing exceptional Food & Beverage experiences to the family and guests. The Head Of Service is responsible for all service and dining areas, and all resources that aid in...

  • Spa Therapist

    1 week ago


    Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    A fantastic couple is sought for this fantastic role near Watlington in Oxfordshire (Preferably both drive)Experienced, and organised Head Housekeeper and proactive Caretaker/driver/butler required for a lovely family. The Head Housekeeper must be super experienced (ideally with longevity in a previous position) be able to manage the house, the rota, the...


  • Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Şirket TanımıPURPOSE OF POSITIONTo provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.KEY ROLES & RESPONSIBILITIESFully aware of Raffles Hotels & Resorts standard.Fully understands the difference of guest levels (VIP)Fully understands the difference of room categories.Adhere to the core values and...


  • Dubai, Dubai, United Arab Emirates MARINESCENCE Full time

    VIP Female Personal Assistant Butler French and English Speaking Permanent Dubai UEA VIP Female Personal Assistant Butler French and English Speaking Permanent Dubai UEA The job posting is outdated and position may be filled This is a position that basedin Dubai, United ArabThe family is used to have staff working in their ;The projectThe family is looking...

  • Assistant Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and...

  • Head Butler

    1 week ago


    Dubai, Dubai, United Arab Emirates Marriott International Full time

    ResponsibilitiesProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...


  • Dubai, Dubai, United Arab Emirates MARINESCENCE Full time

    About the companyThis is a position that based in Dubai, United Arab Emirates.The family is used to have staff working in their home.The projectThe family is looking for a Personal Assistant, who is able to start working ASAP, under a permanent contract with 3 months of probation.**Ideally, the client is looking for someone, who is very familiar to work with...


  • Dubai, Dubai, United Arab Emirates Butler Rose Middle East Full time

    Financial Risk Models Team Leader at Leading Bank in the UAELooking for an experienced professional to spearhead the Financial Risk Models team in the Enterprise Risk Management department of a reputable bank in the UAE. The role includes overseeing risk analytics work streams for Wholesale/Retail and Treasury Risk models, hence requiring advanced technical,...


  • Dubai, Dubai, United Arab Emirates theWORK Full time

    Employer:5* Luxury hotel by one of the most exclusive and well-known British Hospitality brands.Contract: 12-24 monthsJoining date: June-August 2023Company provides: Work visa Airline Tickets Medical Insurance Accommodation Transportation Duty MealsPositionsCommis 1 Restaurant Supervisor- DCDP- Sommelier- CDP- Waiter/Waitress- Stewarding Supervisor- Bellman-...


  • Dubai, Dubai, United Arab Emirates Alem Al Rihan Medical Equipment Full time

    Medical Sales Representative Jobs In Dubai | Alem Al Rihan Medical EquipmentApply Also Digital Data Analyst Jobs In Dubai | Sunny Vibe Gaming Bachelors' degree in Biomedical Engineering. GPA at least very good or above is accepted 0-1year Sales ExperienceApply Also E-commerce Executive Jobs In Dubai | Louis VuittonResponsibilities Promote a medical device to...


  • Dubai, Dubai, United Arab Emirates TikTok Full time

    Physical Security Strategy Manager Jobs In Dubai | TikTokApply Also:OLP Financial Services Pakistan Limited Jobs Officer / Senior Officer Internal AuditTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Head of Marketing Jobs In Dubai | Talent PalApply AlsoSales Engineer Jobs In Dubai | UniphoreEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial...


  • Dubai, Dubai, United Arab Emirates Atlantis The Royal Full time

    Team Leader, VIP Services(10415)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every...


  • Dubai, Dubai, United Arab Emirates Emplifi Full time

    Business Development Representative Jobs In Dubai | EmplifiApply Also Customer Service Executive Jobs In Dubai | Kinetic Business SolutionsEmplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald's, Ford Motor Company,...