Accounts Clerk

2 weeks ago


Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

Job Title: Sr. Desktop Support Engineer

Job Type: Full-time

Location: IndiaPune

Role reports to: Lead

Work Hours: 9 hours

Main Duties and Responsibilities:

  • Oversee and update assigned support service requests
  • Handle daily technical support activities on desktop support, data network, and server management
  • Grow clients and communicate to Account Manager by determining new opportunities
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and internet browsers
  • Train end users on usage of computer hardware and software
  • Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients
  • Adhere to policies as per corporate manuals and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Interact with staff on desktop problems and their resolution
  • Network and connect computers within the organization to improve communication
  • Order or buy computer systems and liaise with purchase and supplies department
  • Maintain computer peripheral devices like printers and resolve associated problems

Skills and Experience:

Qualifications:

  • B.E./ B.Tech
  • Graduates/Postgraduates from IT background

Experience:

  • 1-4 yrs

Skills:

  • Good knowledge in IT hardware peripherals
  • Strong teamwork skills
  • Knowledge on Assets Management applications

Personal Qualities and Behaviour traits:

  • Be a good team worker demonstrating loyalty and commitment to the organization and team members
  • Good organizational and communication skills and excellent attention to details
  • Interact with individuals to provide needed information

Performance Goals:

  • Able to handle multiple complex assignments simultaneously
  • Ensures timely response to client and internal peers


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