Ict Service Desk Assistant

2 weeks ago


United Arab Emirates du Full time

Key Accountabilities

  • Create and own the Trouble Tickets until resolution
  • Coordinate resolution of customers' escalations and escalate to the supervisor any nonstandard incidents
  • Continuously develop own skills by attending all required training courses and maintaining an uptodate knowledge of products, services, systems and work processes necessary.
  • Ensure conduct of behavior and representation of du values at all the times.
  • Work collaboratively with the team to ensure company image and brand values are illustrated at all the times
  • Advise the manager regarding new opportunities that may be developed with current customer as well as new prospects.
  • Provide feedback information on issues and concerns about procedures and products to optimize market intelligence gathering and improve customer service.

Qualifications:

  • Minimum Diploma
  • CCNA/CCNP/ITIL Certification preferred

Experience:

  • A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
  • Experience Service Support and or Delivery role.
  • Good understanding of ITIL for service management

Skills:

  • Basic knowledge of Cloud Services (VMware and Open stack)
  • Keyboard proficiency and PC skills (MS Office and MS Outlook).
  • Customer Service focused and Sales orientated
  • Team player
  • Flexible approach towards work
  • Selfmotivated / Selfstarter
  • Able to work in shifts
  • Problem solving / Analytical skills
  • Strong communication skills written and verbal in one, but preferably two of the following


Languages
  • Arabic / English

  • Ict Portfolio

    2 weeks ago


    United Arab Emirates du Full time

    for a UAE National OnlyKey Accountabilities Creation of ICT portfolio annual marketing plan in alignment with the lines of business Collaborate across business units and departments to deliver 360 marketing campaigns and maximizing effectiveness of marketing budget. Understand ICT solutions & services portfolio and client base to actively create and nurture...


  • United Arab Emirates ExecuJet-MRO Full time

    JOB PURPOSE:ExecuJet MRO Services is currently seeking a suitably qualified experienced Front Desk Administrator to fill a vacancy within the Maintenance Department. The main objective of the role is to assist the VIP customers and MRO personnel with all the front office functions and activities efficiently.KEY RESPONSIBILITIES: Deliver a high level of...


  • United Arab Emirates flydubai Full time

    Airport Services Coordinator (UAE National United Arab Emirates Closing Date: Jan 26th 2023KEY ACCOUNTABILITIES Key Activities_Agents will be assigned to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis. 2. Set up checkin area and ensure correct allocation of desks, manpower and other resources 3. Monitor passenger flow and queue times...


  • United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • United Arab Emirates HSBC Full time

    Job descriptionInternational Desk ManagerSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • United Arab Emirates Emaar Properties Full time

    The job holder is responsible to provide outstanding customer experience in all aspects of operations including the reception desk, rink arcade and skate hire. The Guest Services Associate is also responsible for handling and reconciliation of all reception, locker, retail income and stock. The guest service associate is also responsible for upselling...

  • Teacher Ict- Primary-

    2 weeks ago


    United Arab Emirates Yasmina British Academy Full time

    Yasmina British Academy is an outstanding English Curriculum school in the beautiful city of Abu Dhabi. With our globally recognized and admired curriculum, dedicated and passionate practitioners and outstanding teaching and learning, Yasmina British Academy is an exceptional place to work. It has an exciting, diverse and progressive learning community that...


  • United Arab Emirates InterContinental Full time

    Do you see yourself as an Assistant Events Service Manager for InterContinental Hotel Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs....


  • United Arab Emirates Talent Pal Full time

    Job Description- Strategy for the Infrastructure Cluster, Construction, Heat Transfer Solutions, Hospitality Infrastructure Solutions ICT Solutions Marine Solutions Transport Solutions Environmental Service Strong financial acumen managing complex P&Ls revenue growthRoles & Responsibilities:Execution of projects Project monitoring Engineering contracts...


  • United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Assistant

    2 weeks ago


    United Arab Emirates Apollo Full time

    Position OverviewThe Assistant provides administrative support to members of the Middle East region. Responsibilities include, but are not limited to, general administrative work.Primary Responsibilities- Screen incoming calls and greet guests in a professional and courteous manner- Arrange complex travel plans and compose detailed itineraries, obtain...


  • United Arab Emirates Hilton Full time

    A Front Office Supervisor for Waldorf Astoria Ras Al Khaimah supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor for Waldorf Astoria Ras Al Khaimah, you will oversee the front office activities between...


  • United Arab Emirates InterContinental Full time

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Service Agent

    2 weeks ago


    United Arab Emirates Damac Properties Full time

    Functional Accountabilities: Serve and clear food and beverage items in an unobtrusive and professional manner Carry trays and set up trolleys with linen, china, glass and silver Provides handson support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests Ensures that...


  • United Arab Emirates Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands...

  • Assistant Manager

    2 weeks ago


    United Arab Emirates DP World Full time

    Job PurposeThe key purpose of this role is support R&D lead team providing professional services, researching, exploring and developing new ideas, concepts, technologies, systems, process, solutions and projects, in close collaboration with, Engineering, Operation & HSE teams.This role is also supporting the "Execution of Proof-of-Concepts" and select the...


  • United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدةJul 25, 2023AED AED 7000ContractFull timeOur client is a luxury Real Estate company. They are now looking for a Customer Service Executive to join them.Roles & Responsibilities: Attend to shoppers' and tenants' inquiries and feedback. Assist in the upkeeping of the mall. Assist in the execution of the mall's...


  • United Arab Emirates Damac Properties Full time

    Responsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines.Functional Accountabilities Comprehensive knowledge of the Hotel, including all departments, services and outlets Managing of guest luggage storage Ensure to be present...


  • United Arab Emirates Focas Full time

    14/12/2021Marine Technical Assistant:Job Responsibilities: Provide marine expertise and advice to purchase department Handling and recording of purchase requisition from vessels Ensures that provision of marine services and activities are in accordance with local legislation and within budget Drive for improvements to contribute to the ongoing enhancement of...