Applications Support Technician

2 weeks ago


Dubai, Dubai, United Arab Emirates Somerset NHS Foundation Trust Full time

Skills

Person Specification Knowledge, skills and training Essential

  • Good level of education, ideally 5 GCSEs grade A-C including Maths and English
  • Excellent IT Skills and understanding of information systems set-up, data entry and interrogation
  • Excellent problem resolution and fault investigation skills
  • Experience of dealing with confidential information

Desirable

  • Information Technology Infrastructure Library (ITIL) qualification for service-desk management
  • In depth knowledge of applications, ideally in a healthcare environment, acquired through diploma level training or demonstrable equivalent experience

Job specific experience Essential

  • Previous experience in an equivalent industry and/or service delivery environment of at least one year
  • Experience holding a customer service role and/or IT support position of at least one year

Desirable

  • Knowledge of RiO and/or SystmOne patient record systems.

Personal qualities/attributes Essential

  • Able to prioritise and work under pressure
  • Self-motivated and able to achieve targets
  • Able to work effectively in a team environment
  • Able to deal calmly with difficult situations and people
  • Able to work on own initiative, with good organisational skills


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