Application IT support specialist
1 week ago
Operational execution of the Application (Clinical Support) and
Informatics support for the Siemens Healthineers Direct customers and the
customers managed by our Business Partners
- Support of the entire POC service portfolio including
application support, training, customer education, installation and project
management responsibilities along with traditional field service break fixes
and business partner engagement and management
- Assuring the operational performance through the respective CS
Processes, incl. adherence of processes to standards and Service Quality System
- Support new systems rollout phases, updates and upgrades
- Striving to reduce the time to 1st result, maximize system
implementation, throughput of DX POC instruments and of reagents required for
business success
- Strong collaboration and partnership with Sales in the pre-Sales
phase to develop best in class solutions and ensure their ease of
implementation
- Experience is required in the following areas:
medical/diagnostic equipment, Application and Clinical support of Point Of Care
instruments, capabilities to coordinate completion of activities.
- Experience is desired in the following areas: service/support
processes, project management, analytical
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