Motorcycle Service Advisor

1 week ago


Dubai, Dubai, United Arab Emirates MOTO HUB LLC Full time

In this role you will have following responsibilities:

  • Receive Customer products for Service/ Repair Jobs and raise service orders
  • Provide detailed explanation on jobs to be carried out (and technical justification for additional repairs, if any)
  • Provide cost estimate in coordination with Parts and obtain approval from customers
  • Open job cards and Schedule/Distribute work to technicians
  • Ensure all parts are issued prior to technicians leaving for onsite jobs
  • Coordinate with onsite technicians and customers for next appointments
  • Raise special orders for parts not available and follow up and keep customer informed
  • Payment collections, closing of invoices and handing over of products to customers after repairs
  • Liaise with Sales Team to identify stocks on hand and stocks in the market
  • Identify technical problems
  • Promote accessories sales to customers

Requirements:

You will have the following skills and experience:

  • Technically competent, with ability to understand customer needs and requirements
  • Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
  • Strong analytical, communication and interpersonal skills with administrative competence vital for this role
  • Ability to advise customers on the required jobs in a timely, professional manner
  • Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
  • Preferably with 2 years experience as Service Advisor/Service Consultant in any motorcycle or automotive industry
  • Strong communication skills

Preferred Attributes:

Passion for Motorcycles:
Genuine interest and enthusiasm for motorcycles and riding.

Problem-Solving:
Strong problem-solving skills and the ability to handle challenging customer situations.

Team Player:
Ability to work effectively in a team-oriented environment.

Adaptability:
Willingness to adapt to changing business needs and priorities.

License/Certification:

  • Motorcycle License (preferred)

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