Current jobs related to Global Ops, Court Orders - United Arab Emirates - HSBC

• Job description

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here
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If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

• To undertake all processing within the section.
• To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
• To ensure that tasks are prioritised, processed, and completed in accordance with procedures.
• Common frauds, errors, or irregular transactions are identified, and appropriate action is taken in accordance with procedures.
• To ensure that a general level of awareness about Money Laundering and other legal and regulatory requirements are always maintained.
• Knowledge and experience are shared with colleagues and provide assistance on referred/technical issues.
• To provide a high quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.

• Process customer's instruction according to policies, procedures, and service level/regulation timeline.
• Process regulators or authorities' requests included but not limited to processing document retrieval and processing customer account according to policies, procedures, and service level/regulation timeline.
• To maintain a high standard of customer service in line with procedures and compliance guidelines and ensure that complaints are minimised and resolved within set Customer Experience Standards.
• Support management by contributing to optimise operations through processing streamlining and effective cost management.
• Ensure that the Bank is safeguarded from potential loss, maintain quality and reduce error rates.
• Adherence to risk management guidelines and policies, including but not restricted to Group/Regional/Local Compliance, Anti-Money Laundering, Operational Risk, Information Security Risk, Fraud Risk, Reputational risk, and Legal.
• Ensure document management policy, data retention and business continuity is maintained at all times.
• Participate in a joined up approach within and outside the department by sharing best practices and knowledge having the bank's interest in focus.
• Committed to the training and development guidelines relevant to business area, HSBC standards and personal development.

• Experience of working in a banking operations environment.
• Knowledge of Regulatory and compliance policies as required locally.
• Experience and knowledgeable on accounting principles
• Experience in collaborating and managing demands from the Regulators.
• Excellent interpersonal and customer service skills.
• Excellent communication skills (oral & written) in English.
• Excellent planning and organizational skills and computer literacy.
• Methodical and organized, a lateral thinker with welldeveloped time management skills.
• Teamwork and collaboration skills.
• Omani National Preferred.