Technical Assistant

7 days ago


Dubai, Dubai, United Arab Emirates Fiqraa Full time
January 30, 2024

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Responsibilities:

  • Assist in troubleshooting technical issues and provide timely resolutions.
  • Document and track technical inquiries and resolutions in the ticketing system.
  • Collaborate with technical teams to escalate complex issues as needed.
  • Assist in testing and quality assurance activities for technical products or solutions.
  • Assist in the installation, configuration, and maintenance of hardware and software.
  • Assist in creating technical documentation, manuals, and user guides.
  • Stay updated on industry trends, best practices, and emerging technologies.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in a technical support role or similar position.
  • Strong understanding of technical concepts and ability to troubleshoot technical issues.
  • Excellent communication and customer service skills.
  • Detailoriented with strong organizational and time management skills.

Job Type:
Full Time
Job Location:Dubai
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