Learning & Development Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates SOFITEL Full time

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.


Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.


With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

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JOB SUMMARY:
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MAIN JOB RESPONSIBILITIES:
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  • Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
  • Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise ongoing training initiatives, record them and conduct training, when needed.
  • Conduct frequent Learning Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
  • Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
  • Direct the design and implementation of L&D plan and blended learning initiatives, including onthejob training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
  • Work with operational leaders in analyzing available data through guest feedback system (TrustYou, LQA) to identify skills and service gaps, and design multidimensional interventions programs to address these gaps in positive sustainable way.
  • Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
  • Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Sofitel Dubai The Palm provides world class and luxurious hospitality services to its guests and protect the shareholders' interests.
  • Manage the talent management process including Talent Review, Goal setting, succession planning, and end of the year review in an endtoend manner for the property while liaising with the Accor Regional Office.
  • Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
  • Support Group Wide and Hotel L&D initiatives to develop key leaders including HOD's and Executive Committee by driving autonomous learning and incorporating that into company issued development initiatives.
  • Ensure coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
  • Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Reviews and PDP and which assists the hotel achieve its goals and objectives.
  • Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
  • Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
  • Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues.
  • Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
  • Maintain accurate and up to date records of all training activities.
  • Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate.
  • Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs.
  • Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training.
  • Member of the Heartist Engagement Team supporting in building and collaborative initiatives that supports Heartist Engagement.

Qualifications
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JOB QUALIFICATIONS:
_**- Previous experience of leadership in the area of Quality, L&D or similar

  • Knowledge of luxury hotel standards
  • Strong oral and written communication skills
  • Ability to train and develop team members

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