Learning and Development Manager

1 week ago

Dubai, Dubai, United Arab Emirates KEOLIS Full time

Roles & Responsibilities

  • Manage all Learning and Development functions within Dubai Metro and Tram which include but not limited to: operation training, maintenance training, supervisory and management training and succession planning
  • Identify and establish framework and plans for staff learning and development to support business strategies and organisational goals
  • Develop the Learning and Development policies and annual plans based on the priorities and needs of the corporate and individual departments
  • Train and coach line trainers in the design and delivery of learning programmes
  • Assess the overall organisational competency strength and plan to meet any identified gaps
  • Develop training interventions from both internal and external sources to uplift the standards of the company's expertise and competency levels
  • Work closely with the line managers to identify the training needs of the members of staff
  • Be accountable for development of Emiratisation development programmes
  • Ensure all new starters within L&D receive a full departmental induction and all necessary training for them to become competent in their role within their probation period within the Training Department
  • Establish and maintain training evaluation processes
  • Lead professional change and development within the learning and development function
  • Ensure the ongoing competence of all team members and arrange any training that may be required to ensure upskilling and continuous development of staff capability
  • Own the competence management system for the organisation and ensure regularly verification of competence records to ensure correct compliance
  • Review nonconformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales
  • Lead, manage and motivate the team, including coaching departmental supervisors and work stream team leaders
  • Complete annual and midyear appraisals and identify any substandard performance or behaviour and ensure corrective action through employee development plans
  • Own departmental succession and development plans
  • Ensure that employees understand how they contribute to departmental and organisational goals
  • Comply with all Keolis SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures
  • Perform and carry out other duties as instructed / directed by the HRBP
  • Meet the Contractual requirements of the concession agreement with regards to Learning and Development
  • Meet the legal requirements of the Safety Case and provide advice to avoid any breach
  • Quality control of all training documentation within the organisation in line with document control procedure
  • Meet key performance indicators which are set to measure the training impact on the performance and development of staff
  • Directly Manage the Learning and Development Team
  • Indirectly Manage and Verify all Trainers and Competence Assessors in Dubai Metro and Tram
  • Control the Learning and Development budget including identifying efficiencies where appropriate
  • Control of budget for provision of external training providers including identifying efficiencies where appropriate
  • Manage the KMHI City & Guilds and ILM centres to retain low risk status for all qualifications, including Rail Operations and Engineering, Education and Training, Training, Assessment and Quality Assurance, Business Administration
  • Support investigations within and in relation to learning and development

KEY SKILLS

  • Excellent interpersonal and communication skills
  • Mature, detailminded, selfmotivated and responsible
  • Proactive and multitasked and able to work under pressure to meet deadlines
  • Fluency in spoken and written English
  • Ability to lead a team of Training Supervisors and other training professionals
  • A dynamic, high energy individual who can manage several groups/sections within a department;
  • Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fastpaced, teamoriented environment;
  • Ability to communicate effectively both in writing and in speaking and convey complex
- information in an easily understood format.

  • Strong organisational skills, detailoriented, professional in approach to work and innovative in solving problems;
  • Ability to maintain confidentiality in handling highly sensitive, confidential and nonroutine information
  • Ability to produce reports from various existing information systems to support Department's reporting outputs;
  • An assertive finisher with high level personal presence and credibility.


 Service Orientation
  • Actively looking for ways to help people.
  • Stay abreast of developments in the training field.

Education and Professional Qualifications

  • Degree holder in Personnel development or general management
  • Professionally qualified with membership of a recognized professional institution;

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