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Technical Coordinator

3 months ago

International City, Dubai, United Arab Emirates Mindscope Innovations Full time

A Technical Support Coordinator plays a vital role in the customer service industry by providing technical assistance to clients who are experiencing problems with their computer software, hardware, or any other technical issues.

They are responsible for ensuring that customers are satisfied with their service, and they work closely with other support teams to resolve issues quickly and efficiently.


Job Duties and Responsibilities

  • Troubleshooting and resolving complex technical issues related to hardware, software, and networking.
  • Documenting customer interactions, issues, and resolutions in a CRM or ticketing system.
  • Coordinating with internal teams such as engineering, product, and QA to escalate and resolve customer issues.
  • Training customers on how to use and maintain products effectively.
  • Testing new products, features, and upgrades before release to ensure they meet customer needs and standards.
  • Collaborating with sales and account management teams to identify upsell and crosssell opportunities.
  • Maintaining uptodate knowledge of industry trends, technologies, and best practices relevant to the products and services offered by the company.
  • Meeting or exceeding service level agreements (SLAs) for customer satisfaction, resolution time, and other performance metrics.

Job Types:
Full-time, Permanent

Pay:
AED3, AED4,500.00 per month

Ability to commute/relocate:

  • Dubai International City: Reliably commute or planning to relocate before starting work (required)