Head of Customer Aquisition Jobs In Dubai|

2 weeks ago


Dubai, Dubai, United Arab Emirates Seintiv Talent Solutions Full time

Head of Customer Aquisition Jobs In Dubai| Seintiv Talent SolutionsAbout the jobOur client is a leading Leisure and Hospitality name in India .

Started in 1996, today has a customer base of over 250,000+ members and 100+ resorts at some of the most exotic locations in India and abroad.

Recognized amongst Top 100 Best Places to Work for in India, by the Great Place to Work InstituteThe Group is a USD 19.4 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities.

It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company by volume.

It also enjoys a strong presence in renewable energy, agribusiness, logistics and real estate development. Headquartered in India,it employs over 2,56,000 people across 100 countries. Over the last decade, the group has established itself as a market leader in the family holiday business.

The company has followed a two-pronged strategyResponsibilities: Drive the customer acquisition strategy through consultative selling and building new relationships with the CXOs/MDs and, also through nurturing existing customer relationships.

Responsible to deliver Budgets and P&L with an expected level of gross margin.

Grow the top-line of the business exponentially and ensure profitability by managing the cost of acquisition/ cost of servicing and overheads.

Develop & execute the annual operating plan – revenue & cost planning and forecasting. Analyze customer feedback, draw business intelligence, review benefits of core servicesbeing offered and ensure high client satisfaction level. Set up / Augment internal mechanisms that delivers high customer retention. Improve the efficiency & effectiveness of customer complaints resolution system bypartnering with respective team members. Develop performance metrics, incentive structure and monitor key parameters to increase the overall productivity of the front-line team. Hire, train & retain a team that is customer-centric and has a consultative selling approach.
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