Customer Focus Manager

1 week ago


Dubai, Dubai, United Arab Emirates Manpower Professional Full time

Customer Focus Manager Jobs in Dubai, UAE by Manpower Professional |

Customer Focus ManagerManpower Professional - Dubai, UAE Posted In 25/8/2013 Apply For Job
  • Applicants 18
  • Views 6271
Job Description Our client, an international training provider company is currently recruiting for a Customer Focus Manager for their Head Office in Dubai. This position is a middle management role, reporting directly to the Regional Customer Focus Manager.

Purpose of Position

• Report directly to the Regional Customer Focus Manager.

• To monitor and control the quality of customer service to ensure it is in line with Corporate Standards (for all regions).

• To assist in the management and quality standards of the Trainers relating to their performance.

• To monitor and control all Customer Focus activities in line with Corporate Standards.

• To advise Senior Management regarding quality issues.

• To interact with clients and employees when necessary in a manner that will enhance and promote the professional image of Spearhead.

• To develop and create marketing materials which ensure our clients are informed about our products and services.

• Manage the Marketing and PR strategies within the Gulf.

Key Result Areas:

• Ensuring any quality issues are promptly and appropriately handled in line with Corporate Standards.

• To ensure all systems and procedures are followed which assist in the Company's effectiveness and efficiency.

• To manage the performance of the Trainers, as part of the Performance Management Team.

• The development of quality marketing materials which positively impact sales.

• Develop and implement any public relations events or activities which enhance and are in line with Spearhead Training's strategic direction.

Duties & Responsibilities

Performance Management Team

• To manage the performance of the Trainers as a member of the Performance Management Team.

• To manage the performance of new and existing Trainers to ensure they are consistently performing to a high standard by carrying out the following:

o Off-job orientation
o One-to-one mee Job Category Administration & Secretarial Job Requirements Experience

Any

Career Level

Supervisor/ Manager

Job Type

Full Time

Vacancies

3 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Any

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Any

Residence Location

Any

Languages

Any

Own a Car

Any

Have Driving License

Any

Job Skills To be considered for this opportunity you must have the following skills and attributes:

• The overall aim of this role is to develop their customer relationships, to ensure their clients consistently receive a first-rate service.

• You must be a highly talented professional, western educated and with the ability to communicate proactively at all levels within an organization.

The key competencies we seek are:

• Integrity.

• A positive work ethic.

• Dependability.

• Quality focus.

• Superb interpersonal skills with the aptitude to build trust with clients.

• Excellent business acumen.

• Flexibility to travel in the Gulf Region.

• A proactive approach.

• People management skills.

• Project management skills.

• Monitoring and evaluating systems ensuring correct procedures are followed.

• The ability to build positive working relationships with other team members, a totally customer focused outlook.

• Skills to competently work with MS Office, a swift typing speed, aptitude to proofread accurately, first-rate planning and organizing skills including analysing course statistics.

• The aptitude to communicate in a dynamic and positive way, both internally within the office environment, and also when dealing with clients on the phone and excellent personal grooming.

• You must be a high caliber professional, who is keen to meet their high level of expectations and working practices.

• This is a challenging full-time position which involves working with Senior Managers in regional offices and to manage the performance of Trainers within the Gulf region.

• All applicants must currently reside in Dubai.

• You must also hold a valid U.A.E. driving license and have your own transportation. About The Company

Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, Sales and marketing.

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