Commercial Analyst

1 week ago

Dubai, Dubai, United Arab Emirates Serco Plc Full time
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues.

In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services.

We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for a Commercial Analyst to provide project management and analytic support within the Serco Middle East Commercial team.

Key Accountabilities


Ensure established processes are followed to monitor all commercial activities across the division and prepare the reports to demonstrate compliance with processes across the commercial remit of the organisation.

Support with continuous improvement of procedures and key controls to ensure they remain fit for purpose, reflect SME requirements.

Bid Phase - map contractual commitments in client facing contracts against the established Serco trading principles. Track the identified commercial and solution risks, support the required governance of the commercial part of any bid

Assists in development of Commercial winning solutions for growth of SME

Monitor the register of all opportunities and submissions and keep this information source updated.


Operational Phase - to assist with the adherence to customer facing contracts and provide effective contract administration functions, including transition support.

Track if Contract Managers are adhering to the required reporting for their specific sector/contract areas.


Ensure key stakeholders in the business take an active role in the business lifecycle governance process including preparing appropriate documentation and processes.


Builds strong relationships with key internal and external stakeholders, key customers, in particular the commercial, contracts, legal and procurement functions of those customers.

Specific Requirements

Minimum 5 years' experience in an English speaking international corporate environment with a preference for Middle East/KSA.


Advanced understanding of the key components of contracts, terms and conditions and the legislative environment that applies to and affects such commercial contracts.

Record of engagement with a wide range of internal and external stakeholders.

Excellent verbal and written communication skills

A proven track record of instituting continuous improvement and change management.

  • Reading and extracting contract data
  • Risk identification, prioritization and treatment
  • Support invoicing processes to protect the cashflow
Accountancy or Law Bachelor from an accredited university.

Further Accountancy / Law / Contracts accreditations beneficial

Project Management qualifications

Advance knowledge of Microsoft Office

Process Improvement/Quality Management

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization.

We are proud to offer a total reward package at Serco which includes:

Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture

We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.

As a global organization, we offer a vast array of career paths for our employees to choose from.

The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.

We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

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