Back Office Executive

1 week ago


Dubai, Dubai, United Arab Emirates Al Wafiq Electronics Trading LLC Full time

Position:
Back Office Executive

A leading DU channel partner requires a Back Office Executive for our Head Office located in Dubai.

Requirements:

  • Bachelor's degree.
  • Minimum 3 years of working experience in a Back Office department with at least 1 year in DU / Etisalat channel partner.
  • Good communication skills in English and Hindi/Urdu.
  • Proficiency in MS Office.
  • Must be available in Dubai for the interview.

Responsibilities:

  • Accomplish and supervise requests.
  • Validate all documents provided by customers.
  • Verify customer and order details through verification calls.
  • Support and coordinate with the sales team.
  • Escalate technical issues to the concerned departments to ensure customer satisfaction.
  • Create activity and work orders in CRM.
  • Share revenue reports with management.
  • Resolve service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
  • Contribute to team efforts by accomplishing related tasks as needed.

Job Types:
Full-time, Permanent

Pay:
AED3, AED4,000.00 per month

Education:

  • Bachelor's (required)

Experience:

  • Channel Partner Back Office work: 1 year (required)

Location:

  • Dubai (required)


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