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Customer Service Coordinator Jobs in Dubai
2 weeks ago
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The Customer Service Coordinator is the interface between commercial functions particularly with KAMs, Demand & Supply Planning, Logistics, Finance and Customers.
Job ResponsibilitiesProvide outstanding services to our customers & managing sales orders from customers across the Gulf.
Processing and Supply of orders in a timely and efficient manner to Government Institutions and Distributors in the Gulf markets.
Updates & follow up on order status & shipping details for the weekly estimates while keeping all customers informed Accurate reporting of weekly period estimates with opportunities & risks.
Identification of potential supply problems in supply chain, development and implementation of necessary preventive and corrective actions.Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc) and business colleagues (as relevant).Interface with Supply Planning and Logistics Team to align on customer orders (pending orders, backorders, priority orders, allocations, etc) in ensuring minimum no-stock, minimal penalty on customer orders.
Job RequirementsBachelor's degree (degree or certification in supply chain preferred)Working experience with ERP / SAP systemsExperience in cross-functional workPC skills (Windows, Microsoft Office, Word, Excel and PowerPoint)
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