Customer Service Executive
2 weeks ago
Responsibilities:
- Listen to customers' concerns and provide appropriate solutions or escalate issues to the relevant departments for resolution.
- Assist customers with product inquiries, order processing, billing inquiries, and other servicerelated matters.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily and provide feedback on product/service improvements.
- Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and improve overall service delivery.
- Stay uptodate on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Identify opportunities to upsell or crosssell products/services to customers based on their needs and preferences.
- Handle customer complaints and escalations with empathy and professionalism, striving to turn negative experiences into positive ones.
- Contribute to the development of customer service policies, procedures, and best practices.
Requirements:
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in customer service or a related role.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers of diverse backgrounds.
- Strong problemsolving skills and the ability to think quickly and creatively to resolve customer issues.
- Empathy and patience in dealing with challenging customer situations.
- Proficiency in using CRM software and other customer service tools.
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