IT Service Delivery Manager

1 week ago


Al Fujairah City, Fujairah, United Arab Emirates Hitachi Energy Full time
  • Lead a multi-national team oflower-level managers or a local/multi-country team of ITSpecialists, providing appropriate and efficient IT Solutions/ITServices to a defined geographic area/ Region, eventually managehosted IT resources and support global IT projects in respect ofHub/regional implementation
  • Together with theHubs, implement the global standard IT operating model, overseeService and Project Delivery, and ensure that the business voice isan integral part of the PG IT operatingmodel
  • Accountable for development andmanagement of an organizational entity for delivering IT services,solutions, and activities in the Hubregion
  • Accountable for end to end IT servicedelivery including onsite services and IT/OT Cybersecurityoperational management at the sites.
  • Aggregatedemands for new and improved IT Infrastructure services required bythe business and ensure overall business satisfaction with existingInfrastructure services
  • Collaborates with theBusiness Unit IT Management, IT stakeholder and 3rd Party ISSuppliers and across Hubs
  • Is accountable forthe assigned Business Unit scope towards Hitachi Energy Businessand functions. Ensuring that delivery of businessprocesses/projects supporting IS systems/projects is aligned toBusiness and functions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality.
  • Prioritizes tasks and responsibilities tomanage regional and local requirements and escalations seamlesslyaccordingly to the global targets and strategy. Ensures Vision andMission alignment of the operationaltactic.
  • Leads and works with distributed teamsand processes and driving them towards high levels of operationalexcellence.
  • Works with local knowledge ofcountries, regulations and able to bridge the gap or escalate whenneeded.
  • Responsible for compliance of ITservices to local law, Local license compliance & local ITcontrols compliance. Responsible for local IT budget in thecountry
  • Ensures (with HR support) that the areaof responsibility is properly organized, staffed, skilled anddirected.
  • Guides, motivates and develops directand indirect subordinates within HR policies, for the benefit ofboth company and the employee
  • Living HitachiEnergy's core values of safety and integrity, which meanstaking responsibility for your own actions while caring for yourcolleagues and the business.


  • Al Fujairah City, Fujairah, United Arab Emirates Hitachi Energy Full time

    Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regional implementationTogether with the Hubs, implement the global...


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