Resort Operations Analyst
2 weeks ago
Analyze data and present findings in an effective and summarized manner.
Organize information efficiently for stakeholders.
Identify deviations from KPIs and delve into details to diagnose root causes.
Develop strategic and scalable plans to enhance ally service, improving NPS and sales.
Maintain weekly communication with agents to streamline information processes and enhance service delivery.
Engage in and contribute to various projects within the area, focusing on continuous service improvement.
Conduct visits to physical stores and hold face-to-face meetings with allies to address and improve business operations.
Job Requirements:
- Degrees in Administration, Industrial Engineering, Economics, or related fields.
- 13 years of experience in data analysis, administration, logistics, or similar roles.
- Analytical mindset.
- Consulting experience is a plus.
- Dynamic, resilient, and able to handle frustration.
- Advanced Excel skills.
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