Resort Operations Assistant Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Hatta Adventures LLC Full time

Role:
Resort Operations Assistant Manager

Location:
Hatta, Dubai (Near Oman border)

Job Description:

  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
  • Plan and direct the Resort main operations including quality, standards, cleanliness, guest satisfaction.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Work alongside all HODs to ensure the smooth running of the daytoday operations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Be responsible for all the daytoday queries, complaints or problems that arise in the Resort.
  • Monitor the Resort functions book and familiarize yourself with all updates & amendments.
  • Liaise daily with the CEO to forecast Hospitality business on a weekly basis and plan accordingly.
  • Carry out Duty Management shifts as required.
  • Conduct regular fire walks and Health & Safety audits.
  • Promote a positive employee relations culture through effective communication and regular team meetings.
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Job Types:
Full-time, Permanent

Salary:
AED5, AED6,000.00 per month

Application Question(s):

  • How many years experience in Resort Operations?
  • Please Mention the departments reported to you?
  • Are you able to join Immediately?
  • Are you willing to relocate to Hatta, Dubai?


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