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Resort Operations Assistant Manager
2 weeks ago
Role:
Resort Operations Assistant Manager
Location:
Hatta, Dubai (Near Oman border)
Job Description:
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the Resort main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the daytoday operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the daytoday queries, complaints or problems that arise in the Resort.
- Monitor the Resort functions book and familiarize yourself with all updates & amendments.
- Liaise daily with the CEO to forecast Hospitality business on a weekly basis and plan accordingly.
- Carry out Duty Management shifts as required.
- Conduct regular fire walks and Health & Safety audits.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Job Types:
Full-time, Permanent
Salary:
AED5, AED6,000.00 per month
Application Question(s):
- How many years experience in Resort Operations?
- Please Mention the departments reported to you?
- Are you able to join Immediately?
- Are you willing to relocate to Hatta, Dubai?
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