Senior Product and Customer Insights Manager Customer Experience amp Business Trends CXBT

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

5 years of product or program management, product marketing, business development, or technology experience

  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with end-to-end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
  • Experience owning technology products
  • Proficiency in SQL and experience with statistical analyses tools

Amazon is seeking a talented individual to join the Customer Experience and Business Trends team to enhance our operations in Turkey and the Middle East. Our team is dedicated to exploring innovative solutions that benefit Amazon customers, focusing on unique ideas and trends that can set us apart.

Key job responsibilities:

  • Manage Ambiguity: Understand complex business challenges and translate them into insights to enhance the customer experience
  • Study Management: Lead complex studies, analyze data, and present results to senior management
  • Stakeholder Management: Collaborate with senior leaders to develop products and services
  • Team: Support team growth and contribute to a high-performing culture

A day in the life:

The ideal candidate will have a keen eye for improving customer experience, possess analytical and strategic thinking skills, influence senior stakeholders, and drive business initiatives effectively.

In this role, you will create innovative methodologies, drive impactful actions, and work towards Amazon's goal of being the most customer-centric company.

About the team:

The Customer Experience and Business Trends team is focused on enhancing customer experience globally by leveraging data and developing new products and services. We are a diverse team with a variety of backgrounds and skills, working towards understanding customer needs and solving problems creatively.

We are looking for candidates with:

  • Experience in influencing senior leadership through data-driven insights
  • Experience collaborating with cross-functional teams and senior stakeholders
  • Robust analytical skills, attention to detail, and business acumen
  • Proficiency in Turkish or Arabic
  • Experience in international work environments


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