Manager, Estore Sales

2 weeks ago


Dubai Media City, Dubai, United Arab Emirates Samsung Electronics Full time
Position Summary

Key Objectives:
Sales & Commercials Manager for Samsung D2C eCommerce

Role and Responsibilities

  • Position Responsibilities:
  • Manage selected MENA markets and their respective product categories to deliver company vision and ensure revenue and customer satisfaction and loyalty goals are met
  • Maintain uptodate business, operations, and performance dashboards to provide indepth visibility and understanding of the online channel's current and future needs and translate them into sales opportunities
  • Working closely with MENA markets, online, marketing and product teams to develop the D2C strategy for improving existing setups and launching new eCommerce programs and sellout functionalities
  • Develop strategy for new product launches in collaboration with product, marketing and advertising teams
  • Build sustainable product and pricing strategies to drive full product portfolio across all categories
  • Plan and manage promotional calendar, to build and execute cross divisional campaigns to maximize sellout
  • Track and manage sellin, sellout, WOS, OOS, ageing inventory, and provide necessary analysis and drive markets with action plans to achieve targets
  • Track and monitor key performance indicators to identify gaps then set and deliver action plans with markets key stakeholders and follow through with execution recommendations to positively impact sales performance
  • Collaborate closely with content team to optimize the customer journey and conversion rates and ensure brand guidelines and standards are met across the different channels
  • Manage HQ counterparts and attain and deliver best practices improving MENA markets' execution
  • Drive actionable insights (through web analytics and competitive landscape benchmarking) to improve user experience and platform capabilities
  • Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction
Skills and Qualifications

  • Essential skills and experience:
The role requires excellent business acumen and good stakeholder management as well as technical skills.

  • 7+ years of relevant work experience within a fast growing eCommerce environment
  • Strong sales acumen and experience managing directtoconsumer platforms (eStores)
  • Excellent analytical, problemsolving, commercial and technical skills
  • Conceptual and strategic, and must embrace being an owner; getting involved in the details of the business
  • Proficiency in building clear and concise presentations to be used with C-Level management
  • Must possess interpersonal skills in order to build strong positive people relationships
  • Comfortable in a collaborative environment; flexible and open to ideas from all areas and levels of the organization
  • Ability to multitask efficiently, while being well organized and maintaining high attention to detail
  • Excellent time management to work on tight deadlines and handle the pressure of lastminute requests
  • Ability to operate comfortably and optimally in a fastpaced and highly dynamic environment
  • Knowledge of ecommerce trends, competitive landscape and digital customer experience
  • Strong analytical skills to be able to track and generate data based insights on a weekly basis
  • Experience as a category sales manager in the digital space with strong sales acumen
  • Comfortable interpreting sales and web traffic data and deriving actionable insights
  • Strong understanding of data reporting and digital advertising best practices
  • Possess an innovative and solutionsoriented mindset
  • Demonstrated ability to learn quickly, and manage change effectively
  • Qualifications (Experience, Education, Licensure & language skills)
  • Bachelor/Master degree with 7+ years of eCommerce experience
  • Strong understanding of market dynamics and technology
  • Excellent communication, presentation and interpersonal skills
Fluent in English, Arabic is a plus

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