Network Engineer L3

2 weeks ago


Dubai, Dubai, United Arab Emirates NTT Ltd Full time

Academic Qualifications and Certifications:

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Relevant certifications depending on technology domain expertise Cisco & F5

Required Experience:
  1. Solid years of work experience
  2. Solid experience required in Engineering function within a medium to large ICT organization
  3. Solid experience of Managed Services
  4. Excellent working knowledge of ITIL processes
  5. Excellent experience working with vendors and/or 3rd parties
What will make you a good fit for the role?

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

- Perform necessary checks, apply monitoring tools and respond to alerts

- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

- Assist in analyzing, assigning, and escalating support calls

- Investigate third line support calls assigned and identify the root cause of incidents and problems

- Report and escalate issues to 3rd party vendors if necessary

- Provide onsite technical support to clients and provide field engineering services to clients

- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

- Proactively identify opportunities for work optimization including opportunities for automation of work


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