Network Engineer L3

2 weeks ago


Dubai, Dubai, United Arab Emirates NTT Ltd Full time

Academic Qualifications and Certifications:
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Relevant certifications depending on technology domain expertiseRequired Experience:
Solid years of work experienceSolid experience required in Engineering function within a medium to large ICT organizationSolid experience of Managed ServicesExcellent working knowledge of ITIL processesExcellent experience working with vendors and/or 3rd partiesWhat will make you a good fit for the role?Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct a monthly random review of incidents and service requests, analyze and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identify opportunities for work optimization including opportunities for automation of work Disclaimer:
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