Operations and Sales Engineer

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Varel Energy Solutions Full time

Varel Energy Solutions (VES) is one of the world's largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector.

The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Varel Energy Solutions is the right place for you.

Come join our teamSummary:
VES is looking for a Operations and Sales Engineerto join our team in our Abu Dhabi, UAE location. This person will work toOversees assigned warehouse operations, delivery of customer orders, finishing/assembly processes and logistics coordination. Assists and coordinates with the sales department in an effort to increase efficiencies and revenue.
Follows company safety policies and procedures.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Meets with office-based customers to identify requirements. Gives technical advice related to product selection and application. Demonstrates products and demonstrates added value as appropriate. Solicits orders. Performs technical analysis for customer proposals. Prepares technical and commercial proposals including product selection, pricing, and delivery to assigned customers.

Uses guidelines for pricing, discounts, national contracts, agreements, or special pricing and an understanding of cost and profit to make decisions.

Builds relationships and services accounts pre and post-sale. Answers inquiries from customers regarding service, deliveries, and invoicing. Resolves customer issues promptly. May monitor receivables and follow up with customers on past due accounts to ensure that DSOs (Days Sales Outstanding are in line with plan goals as required.

Prepares documentation and system transactions relating to sales such as quotes, sales orders, consigned orders, shipments, billing, and inventory availability.

Monitors and documents product performance, ours, and competitors. Authors and presents technical proposals and performance re-caps with emphasis on ROI, geological interfaces, and perceived product benefits. Communicates product modifications needed to accomplish sales goals and new product requirements to meet market demands.
Works closely with Field Sales to ensure the customer receives best in class service at the field level.
Participate to prepare monthly sales and inventory reporting for Sales and country manager.
Keeps abreast of competitor product developments, market shares, and sales personnel. Supports sales colleagues.

Obtains quotes for cost and lead-time from the intercompany machine shop and subcontractors in order to submit cost and appropriate margins to the sales team.

Communicates order completion status to sales team and operations leaders. Ensures delivery dates are met. Reviews all sales orders for the assigned region and compares with contract requirements. Signs off once accepted.
Builds relationships with customers to promote additional products and services.
Facilitates freight forwarding of domestic and international shipments by collaborating with Logistics team.

Education and/or Experience:
Engineering or Bachelor's degree or equivalent from an accredited universityKnowledge of international logistics, customers and trade compliance.

Valid driver's license and clean driving record with ability to maintain an acceptable driving record in line with company requirements.

Knowledge of the drilling industry, trends, and general business and financial acumen.
Knowledge of general office and sales practices and procedures.
Knowledge of drilling equipment used in assigned territory.
Knowledge of customer operations in assigned territory preferred.

Understanding of business terms such as market complexity, gross margin, pricing, supply and demand, and their relationship to the success of profit generation.

Typically, at least five years experience in sales support and warehousing operations. Experience with ERP (SAP preferred) and sales, inventory and logistics-related applications.
Thank you for your interest in a career with Varel Energy Solutions.
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