Assistant Learning

1 week ago


Dubai, Dubai, United Arab Emirates Accor Hotels Full time
Schedule__ Full-Time Type__ Temporary RAFFLES Category__ Talent & Culture__jobinformationwidget.freetext.
LocationText____jobinformationwidget.freetext.

ExternalReference__REF31624LNestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach.

With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences.

Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, orrejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa.

Our Raffles Wellbeing Butlers can arrange a varietyof bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Job Description This position is responsible to oversee and manage the learning and development process for all talent in the hotel.

This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

Assistant Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.

Assistant Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs.

Custodian of the Company CultureEnsure that the guest is at the center of every single strategic initiative, project or process;Share the vision and strategy of Accor Hotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;Provide feedback from the guest on the teams' performance to the team;Ensure that all team members feel trusted and valued for their accountability and risk taken.

Employer BrandingEstablish relationships with local schools and universities;Engage in social media to promote the hotel as best place to work;Recruitment and SelectionDeliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment;Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set;Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.

Induction and OnboardingEstablish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;Co-ordinate and conduct orientation programs and three month training plans;Appoint a support person within the operational team for each and every new talent;Seek feedback from new talent in their first month of employment;Arrange probationary reviews and provide feedback to talent.

Performance Assessment and FeedbackTrain leaders in the annual performance appraisal process in line with the Leadership Capability Framework;Work with line managers to analyse performance by identifying area for improvement;Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance;Celebrate team and individual success;Train and assist managers in setting objectives and goals for talent which are SMART and inline with the business strategy;Learning and DevelopmentConduct/review training needs analysis annually and budget accordingly;Plan training for future skill requirements and not just current;Ensure development and implementation of annual training plan training to address and narrow the peformance gap;Maximise the use of Accor Hotels Academie programs to address gaps in performance;Deliver all BrandPremise, Service Promise and quality standards training to all members of the team;Maintain accurate reporting on the the training delivery and learning programs implemented;Evaluate the effectiveness of the training for ROI and ROE;Seek feedback from participants and their managers for effectiveness of learning and development programs;Create a learning environment where each person has a personal development plan;Follow up talent after attending Accor Hotels Academie training programs to support the application of learning on the job;Co-ordinate cross exposure and project based learning for star talent; Qualifications Minimum of 2years of experience in an operational leadership rolePrior experience in delivering on the job training within Accor HotelsTrain the Trainer or equivalent certificationMeet Claudia, the human resources directorDiversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
Receive meeting boWe are in the hunt for a Part-time (3 days a week) Business Development Executive due to an internal promotionImplement proactive sales plans targeting the MICE business group and corporate segmentIdeReporting to the Front Office Manager, our Duty Manager
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