Hotel Manager
1 week ago
Responsible to:
Group General Manager
Responsible for:
All Hotel Operational functions including:
Food and Beverage
Banqueting/Events
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Front Office and Concierge
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Housekeeping
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Engineering
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SPA & Health Club
Main Scope of Job
To ensure the smooth running of the day-to-day hotel operation in accordance with all international hospitality standards and in line with company policies and procedures - achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.
Duties and Responsibilities
Ø Establish hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments
Ø Maintain close liaison with Market Analyst to monitor market trends, competitive data and business forecasts
Ø Work closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities
Ø Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues and EBITDA
Ø Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Satisfaction Survey data is a tool to measure success
Ø Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards
Ø Monitor and overview consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company
Ø Implement and adhere to standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards
Ø Provide clear leadership for quality and take necessary initiatives aligned with business goals and objectives, maintaining close liaison and support for team
Ø Monitor employee morale and turnover, proactively supporting the Employee Satisfaction Survey process and ensuring action plans are established and followed up to address issues
Ø Ensure that building and plant are maintained to company and legal standards - prepare a plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.
Ø Monitor purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards
Ø Establish positive contacts within internal organisation to ensure best use of company's skills, services and professional knowledge
Ø Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process
Ø Identify opportunities for resources and facilities to be shared between the sister properties and focus on implementing best practices
Experience:
- Hotel Manager or
Language:
- English (required)
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