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Assistant Manager Customer Success
1 week ago
KOI
Job Description/Guideline
Position Title:
Assistant Manager
- Customer Success
Office/Department:
Customer Success
Position Reports To / Supervisor:
Director of Customer Success
Job Description:
The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Job Accountability:
Duties/Responsibilities:
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Solution oriented.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Microsoft Skillsmandatory
- Ability to multitask
- Entrepreneurial Mindset
- Spanish/ Chinese Speaking
Essential Qualifications:
- Bachelors or equivalent.
- Customer service/account management experience required.
- Spanish speaking
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Preferred Qualifications:
- Experience of 35 years
- Previous experience in B2B startup space
Job Types:
Full-time, Part-time
Pay:
AED8, AED9,000.00 per month
Experience:
- customer success: 3 years (required)
- travel industry: 2 years (preferred)
Location:
- Dubai (required)
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