Night Duty Manager

1 week ago


Dibba AlHisn, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time
The Night Manager will represent the Management during the night.

The Night Manager also assists the Front Office Managerin all aspects of the department including but not limited to operations, planning, budgeting, staffing, and payroll.


NIGHT MANAGER DUTIES AND RESPONSIBILITIES:

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
  • Direct and oversee all hotel operations during the night shift to ensure satisfaction and safety.
  • Conduct Briefing for all staff during the Night Shift.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals, as well as special requests and repeat guests.
  • Check rooms, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
  • Maintain a professional and highquality serviceoriented environment at all times.
  • Act as manager on duty for the hotel in the absence of the Front Office Managerdealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areasare kept clean and tidy.
  • Occasionally Assist guests with their luggage, be a point of contact for our guests, valetpark guests cars and other responsibilities to ensure all requirements are met during our guests stay.
  • Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night auditin a timely fashion.

  • Must be able to perform the full night auditif needed.
  • Oversee preparation of daily summary reports.
  • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
  • Should Show Initiative, Problem Solving, Staff Training, Team Leading.
  • Work closely with the HousekeepingDepartment to improve guest services and foster cross departmental communication.
  • Be aware and able to enforce all firelifesafety procedures.
  • Remain current in all updates with regards to new procedures and training.
  • Report any suspicious persons, activities and/or hazardous conditions to the Securitydepartment and/or the Front Office Manager.
Application Deadline: 17/12/2023
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