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Waitress / Waiter

3 months ago

Dibba AlHisn, Fujairah, United Arab Emirates Mirage Bab Al Bahr Beach Resort and Tower Full time
He or she is responsible for providing Food and Beverage service to guests according to standards, policies, and procedures. Also, provide a courteous and professional service at all times. Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.

  • Able to provide a warm welcome and fond farewell to the guests.
  • Greet guests according to the standards to ensure superior service.
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
  • Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
  • Setup the restaurant according to the table plan, coverlayout and standards defined by the hotel's management.
  • Make sure all assigned duties prior to service are completed.
  • Attend service briefings prior to each meal period.
  • Know the restaurant menuand Specials of the day.
  • Greet and seat guests.
  • Offer Menu and Wine List and attend to napkins.
  • Take Food and Beverage orders.
  • Serve Food and Beverage orders.
  • Check and clear Waiter's station during and after service.
  • If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness.
  • Handle all guest complaints in a professional manner.
  • Clear soiled silverware and any other operating equipment to designated washup/storage area.
  • Able to generate the final bill from the POSsystem and offer to guest settlement.
  • To clear and reset tables according to instructions.
  • To clean all soiled linen to the designated area.
  • Report any theft or damages to Manager/ Assistant Manager.
  • Report to Restaurant Manager/ Assistant Managerbefore completion of the shift.
  • Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • Print closing report and drop the cash with the front office/accountsdepartment.
  • Tally the CreditCard settlements for the day with the batch closing report from EDC machine.
  • Close the shift at the POS terminal.
  • Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.
  • Able to have a complete understanding of the Restaurant's operating policies and procedures.
  • Must participate in staff training and briefings.
  • Able to maintain a good teamwork relationship with colleagues.
  • Able to maintain a high standard of personal appearance and hygiene at all times.
  • Assist in clearing, cleaning and setup of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
  • Assist in stocking linens, china, glass, silver, and food items for service.
  • Assist in preparation of smaller items such as toast, soup, or beverages.
  • Able to carry out other reasonable duties and responsibilities as assigned.

Job Types:
Full-time, Contract

Contract length: 24 months

Salary:
AED1, AED1,400.00 per month

Ability to commute/relocate:

  • Dibba Al-Fujairah: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- server: 1 year (preferred)