Crew Controller

1 week ago

Sharjah, Sharjah, United Arab Emirates Air Arabia Full time
Air Arabia is first and largest Low Cost Carrier (LCC) in Middle East and North Africa.
We fly you to over 170 destinations spread across the Middle East, North Africa, Asia and Europe. We offer our passengers a journey which is efficient reliable and offer great value for money across our network.


The millions of passengers who have chosen to fly with Air Arabia have helped us make a difference and set a mark in the aviation industry internationally.

Air Arabia is the first publicly listed airline in the region providing the carrier an independent path to growth and profitability.


Air Arabia is not only committed to providing affordable air travel but is also dedicated to uplifting the lives of those who are less fortunate.

Taking responsibility and lead on social needs of local and international communities has been part of our success.

Job Purpose

To manage and control the published crew rosters of assigned Airline aiming for the achievement of On Time Performance on daily basis related to the scope of Crew Planning Control with full compliance to regulations and policies in place.

Key Result Responsibilities

Validates and reviews regularly the compliance to relevant policies and regulations of the published crew pairings and published crew rosters.

Coordinates with relevant departments ensuring that all flights to be operated are completely covered with qualified crew members and standard crew complement.

Creates, modifies and/or adjusts the crew pairings and crew rosters to cater to ad-hoc flights, flight re-routings, training activity revisions, absences and other disruptions affecting the published crew rosters with the goal of optimizing the crew utilization at the best and most applicable way.

Manages and coordinates with relevant sections/teams the adjustments required in the crew member's line training rosters ensuring it remains on track with completion target; e.

g. familiarization and check flights, annual line checks, line release checks, IOEs, recurrent trainings, etc.
Ensures that all adjustments in published crew rosters are relayed to the crew members ahead of time; e.g. crew member on home standby must be upgraded to open flight/s at least 13Hrs prior to flight's ETD.
Prepares, validates and transmits necessary pre-departure documents and authority required information; e.g. crew APP/APIS, crew list

Participates in identifying improvements/adjustments required in the current processes or procedures, and in the productivity systems used by the Crew Control team; e.g.

crew management system, communication tools, reporting tools
Prepares and transmits on time all required reports; e.g.

submit to management the background for delayed flights relevant to Crew Planning and Control scope; absences to respective line managers, etc.

Maintains and updates the crew database records including crew qualification records as received from authorized sources.
Complies with necessary approved processes and procedures in order to attain the minimum agreed daily On Time Performance relevant to Crew Planning and Control scope
Communicates on time to all support teams the required assistance, e.g. crew transportation, crew documents processing & release monitoring, hotel accommodation, deadhead seat blocking & booking, and crew status in order to maintain seamless routine crew control execution
Reviews, validates and implements legal and compliant crew swaps.
Manages and handles crew roster changes in accordance with the Fatigue Risk Management System (FRMS) approved parameters
Participates and/or represents Crew Planning and Control during internal or external Audit activities.
Performs and delivers tasks and responsibilities as maybe assigned by the line manager.

Qualifications (Academic, training, languages)
Bachelor's degree in information technology, Aviation related fields or equivalent is preferred.
High School or diploma in a related field (aviation/transportation management) is acceptable if combined with related working experience.
Basic knowledge in using crew management systems, productivity tools.
Proficient in MS Office
Very good written and verbal communication skills.
Fluent in English Language.
Fluency in Arabic/ French is desirous. Work Experience
3+ year work experience as crew controller handling Cockpit or Cabin Crew.
Familiar with regulatory requirements like CAR-OPS 1; particularly FTL and Rest Periods.
High level of proficiency of crew management system.
Demonstrates effective interpersonal skills; a team player capable of supporting teams.
Possesses good organizing, time, and change management skills.
Multi-task oriented with high attention to details.
Dependable, self-initiative, takes ownership, and displays energy and enthusiasm.
Capable of identifying irregularities and recommending solutions
Flexible, demonstrates quick response to frequently changing schedules and ad-hoc scenarios.
Ability to use technical expertise and interpersonal relations to support company's

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