Call Centre Executive

2 weeks ago


Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Responsibilities

  • Handle inbound and outbound calls in a timely and efficient manner
  • Provide exceptional customer service by addressing customer inquiries and concerns with professionalism
  • Record accurate and detailed customer information into the database
  • Resolve customer complaints and issues through active listening and problem-solving skills
  • Offer appropriate solutions and alternatives to ensure customer satisfaction
  • Collaborate with other team members to achieve individual and team goals
  • Maintain a high level of knowledge about company products and services
  • Follow all call center policies and procedures to ensure compliance with regulations

Requirements

  • High school diploma or equivalent
  • Previous experience in a call center or customer service role preferred
  • Excellent communication skills, both verbal and written
  • Strong computer literacy, with proficiency in MS Office applications
  • Ability to multitask and handle multiple calls simultaneously
  • Strong problem-solving skills and ability to think on your feet
  • Flexibility to work evening and weekend shifts as required
  • Ability to remain calm and patient in high-pressure situations

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