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Lounge Manager
2 weeks ago
- Manage the performance of theLounge focusing on delivering the highest quality and brand servicestandards to constantly meet and exceed customerexpectations.
- Monitor that all guest suppliesand amenities are offered and refilled to the required standardsmaintaining the customer satisfaction.
- Ensurethat the food produced and served is at best quality and incompliance with the budget and the targeted profitmargin.
- Handle and addresses guest'scomplaints and requests taking action to facilitate and promote thedelivery of high quality of customer service andexperience.
- Conduct regular meetings with theLounge team to keep colleagues informed of policies and procedure,special events, further improvement plans and guest comments toensure that colleagues are aware of the relevance and importance oftheir activities and how they contribute to the departmentobjectives.
- Ensure that staff members wear theproper clean uniforms at all time to assure their adherence to thebrand dress code and following the hygienestandards.
- Organize and supervise theday-to-day operations of the Lounge to ensure that all work iscarried out in an efficient manner that is consistent withoperating policies and procedures and delivers serviceexcellence.
- Provide on-the-job training andconstructive feedback to subordinates to support their overalldevelopment.
- Ensure compliance to all relevantHealth, Safety and Environment management procedures and controlswithin a defined area of activity so that Drift provides excellenthospitality services to its guests.
Qualifications
- BA in Degree in Businessadministration or a Hospitality Degree from a reputableuniversity.
- Strong Nightlife experience inhigh-end, high-energy Late-night lounge or restaurantenvironment.
- experience with new openings is aplus.
- Guest Serviceorientated.
- Good interpersonalskills
- Attention todetails
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