Receptionist

2 weeks ago

Al Ain, Abu Dhabi, United Arab Emirates Gloss Up Beauty Lounge Full time



POSITION:
Receptionist

REPORTING RELATIONSHIPS

Position reports to:
Branch Supervisor

Positions supervised: 0

ROLE SUMMARY


Contributing to the success of the salon by providing friendly, professional, efficient and courteous customer service to our clients during their salon experience, while ensuring the reception environment is clean and well maintained.

To provide and maintain the highest standards of services, recommendations for client homecare, daily operational procedures and overall excellent client care, resulting in repeat client visits and increased sales in the salon.


ACCOUNTABILITIES

  • To be a team player to ensure the highest possible standards of service delivery.
  • Be welcoming, friendly, professional and tactful in all communications with clients.
  • Be discreet, do not talk about yourself neither draw too much attention to your own life situation. Use the "It's not about you, it's all about them" philosophy.
  • Communicate in English at all times. No native language to be spoken with your colleagues in case the client doesn't speak that particular language.
  • Greet and direct clients to the appropriate area.
  • Notify service providers of the arrival of clients.
  • Answer a high volume of calls and maintain a smooth response rate according to agreed standards.
  • Answer calls within three rings.
  • Respond to clients' inquiries or pass on client information to the Branch Manager to contact the client.
  • Log information on calls received, where required, and maintain detailed and accurate records.
  • Communicate and liaise verbally and in writing between clients/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with colleagues, Management and clients.
  • Perform reception duties in an efficient, professional and courteous manner.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Assist clients with booking appointments.
  • Use sales skills regarding retail products, packages and any special offers to ensure client needs and sales goals are met.
  • Compute and record totals of transactions, compile and maintain monetary and nonmonetary reports and records.
  • Count money in cash register at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Communicate to Management all occurrences involving staff or clients that require attention.
  • Handle clients' questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete clientsatisfaction.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Ensure that personal grooming and appearance standards are maintained at all times.
  • Be on time for shifts.
  • Be flexible with schedules in an attempt to support the needs of the salon.
  • Ensure you read the Standard Operations Manual, have a thorough understanding of and adhere to the rules and regulations.
  • Perform any other related duties as determined necessary by Management.

PERSONAL CHARACTERISTICS

  • Honest
  • Trustworthy
  • Team player
  • Dependable
  • Presentable
  • Hard working, responsible and positive
  • Outgoing and great communication skills

PERFORMANCE MEASUREMENTS

  • Sales target
  • Client retention
  • Rebooking
  • Upselling
  • Staff productivity
  • Customer satisfaction

QUALIFICATIONS/REQUIREMENTS

  • Proficient with office administration.
  • Excellent communication skills.
  • Proficient with MS Office and Excel.
  • Able to anticipate problems and recommend solutions.
  • Able to identify opportunities to improve salon and work environment.
  • Able to complete quality work in an efficient manner within agreed timeframes.

COMPETENCY REQUIREMENTS

  • Drive for results
  • Client focused
  • Teamwork
  • Integrity & trust
  • Priority setting & time management

Salary:
AED2, AED3,300.00 per month

Ability to commute/relocate:

  • Al-Ayn: Reliably commute or planning to relocate before starting work (required)

Experience:

- receptionist: 1 year (required)

Language:

  • Arabic (preferred)

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