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Holiday Home Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Gravity Real Estate Full time

Gravity real estate is looking for experienced, highly motivated and details-oriented Holiday Home Coordinator to join our growing successful team.


Responsibilities:

  • Coordinate the booking process for our holiday homes, including managing inquiries, responding to guest requests, and maintaining an accurate booking calendar.
  • Ensure that each property is thoroughly cleaned, maintained, and properly prepared prior to guest arrivals, following established quality standards.
  • Oversee housekeeping services, including scheduling and training of cleaning staff, inventory management of cleaning supplies, and conducting regular inspections to maintain cleanliness and presentation standards.
  • Manage property maintenance, coordinating repairs, and liaising with vendors and contractors to resolve issues promptly and efficiently.
  • Conduct routine inspections of properties to identify any maintenance or repair needs, safety concerns, or improvements required to enhance guest experiences.
  • Coordinate checkin and checkout procedures, including key management, guest orientations, and addressing any guest inquiries or concerns throughout their stay.
  • Monitor and respond to guest reviews and feedback, taking appropriate actions to address issues and ensure guest satisfaction.

Competencies:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications and training in hospitality or property management are a plus.
  • Proven experience in a similar role, preferably in the hospitality or vacation rental industry.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong attention to detail and a commitment to maintaining high standards of cleanliness and property presentation.
  • Exceptional customer service skills, with the ability to handle guest inquiries, resolve conflicts, and provide a positive guest experience.
  • Proficiency in using property management software, booking systems, and other relevant tools.
  • Excellent communication and interpersonal skills to effectively interact with guests, team members, vendors, and contractors.
  • Ability to work flexible hours, including weekends and holidays, as required.

Benefits:

  • Laptop & mobile phone.
  • Training support, and career development.
  • Residence visa & medical insurance.
  • Friendly working environment.

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Holiday home management: 1 year (required)

Language:

  • Arabic & English fluently (required)