Operations Scheduler

2 weeks ago


Dubai, Dubai, United Arab Emirates Crown Relocations Full time

About Crown Worldwide Group

The Crown Worldwide Group provides mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history - but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. Our efforts as good corporate citizens considers the environment and the communities we work in through our Corporate Social Responsibility program.

We are hiring an
Operations Scheduler

Location :
Dubai.

This role will be office based at our Middle East HQ at Dubai Investments Park - 2, Dubai, UAE

Key Responsibilities

  • Plan the day to day working schedule based on job priority, customer commitments, and resource availability.
  • Manage staff, transport, and material resources with maximum efficiency to minimize costs, optimize utilization and productivity.
  • Monitor and proactively follow up during services to ensure that all commitments are kept and that customers are entirely satisfied.
  • Think ahead. Forecast future requirements, identify opportunities to reallocate resources or negotiate with partners to source resources.
  • Build strong working relationships, and communicate effectively, with Move Managers, Crew Supervisors, service partners and local vendors.
  • Utilize systems to efficiently manage customer files. Ensure that Crown systems are updated with service process information in realtime to track progress.
  • Participate in regular communication sessions, team meetings, and learning to improve performance. Identify opportunities for process improvements, cost savings, and cost avoidance.

Aptitude, knowledge & qualifications

  • Demonstrable experience in Operational planning and scheduling roles.
  • Passionate about delivering operational excellence and exceptional customer experience.
  • Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially high pressured, rapidly changing environment.
  • Confident cando attitude and a willingness to work as part of a team to meet customer needs and achieve business goals.
  • Welldeveloped administration and organisation skills with strong attention to detail.
  • Solution oriented approach to problem solving and decision making.
  • Excellent analytical, interpersonal and communication skills.
  • Proficient computer skills with experience using Microsoft Office and scheduling tools.
  • Strong communication and presentation skills.
  • Cultural sensitivity and awareness.
  • Excellent written and spoken English. Additional language skills are an advantage.

What we can offer you

  • Comprehensive health insurance, including vision and dental
  • Life & Personal Accident insurance
  • 24/7 Access to an Employee Assistance Program
  • Paid Time Off including volunteer leave, birthday leave etc
  • Yearround Health & Wellness programs
  • Learning & career development opportunities

Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.

  • We are
    _CARING_
    about people and their experience
  • Always
    _DETERMINED_
    to do our best and to always keep improving
  • We are genuinely
    _THERE_
    when our customers and colleagues need us
  • We encourage the
    _SHARING_
    of knowledge amongst each other
  • We continuously remain
    _OPENMINDED_
    to stay innovative

Equal Employment Opportunity

  • Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law._

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