Hr Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Gulf Education Full time

Typical 0-1 Year of Experience. Cloud Engineer will be the first point of contact for the client to request for any service to be fulfilled.

Responsibility and Deliverables

Create/Assign/Update/Review tickets or Service-Requests logged in the Support Portal.

Resolve tickets/request logged in the Support Portal.

Triaging of tickets with internal teams when necessary.

Acquire functional knowledge about the product and be able to identify and resolve the customer s issues.

Should be able to perform all other such tasks as may be required to provide a response/resolution to the customer within SLA parameters.

Should be able to meet customers expectations.

Be able to generate reports and information to the higher manager management as and when required.

Should be able to perform ad-hoc related tasks as and when required.

Participate in Release Management activities. (If required)

Participate in Patch Management activities. (If required)

Zero Unscheduled Leaves, Strictly Adhere to Roster.

Following KB for effective Client communication over the phone calls.

Tasks and Activities

Alert Monitoring

Resolving Assigned tickets within SLA and shift.

Ensuring Minimum Ticket Handover to the next shift.

Closure of all Task/Activities Assigned before the Due Date Assigned.

Reporting P1 Level Issues & Working with Seniors to resolve them within SLA.

SOP/KB creation

Preparing Weekly/Monthly Reports

Attending Internal & External Trainings (Mandatory)

Knowledge

Project Task Management

Reporting

ROLE CLARITY DOCUMENT

Name:

Role:

Cloud Engineer - AWS

Teams to Manage

Managed Services

Role Definition

Typical 0-1 Year of Experience. Cloud Engineer will be the first point of contact for the client to request for any service to be fulfilled.

Responsibility and Deliverables

Create/Assign/Update/Review tickets or Service-Requests logged in the Support Portal.

Resolve tickets/request logged in the Support Portal.

Triaging of tickets with internal teams when necessary.

Acquire functional knowledge about the product and be able to identify and resolve the customer s issues.

Should be able to perform all other such tasks as may be required to provide a response/resolution to the customer within SLA parameters.

Should be able to meet customers expectations.

Be able to generate reports and information to the higher manager management as and when required.

Should be able to perform ad-hoc related tasks as and when required.

Participate in Release Management activities. (If required)

Participate in Patch Management activities. (If required)

Zero Unscheduled Leaves, Strictly Adhere to Roster.

Following KB for effective Client communication over the phone calls.

Tasks and Activities

Alert Monitoring

Queue Management- Ticket Classification, Ticket Tagging.

Resolving Assigned tickets within SLA and shift.

Ensuring Minimum Ticket Handover to the next shift.

Closure of all Task/Activities Assigned before the Due Date Assigned.

Reporting P1 Level Issues & Working with Seniors to resolve them within SLA.

SOP/KB creation

Preparing Weekly/Monthly Reports

Attending Internal & External Trainings (Mandatory)

Knowledge

ITIL Framework (Ticket Management)

AWS Cloud Framework

Customer Handling

Project Task Management

Reporting

Requirements Core Responsibilities: Support and enhance our systems monitoring, logging, and reporting Work in an Agile environment to continuously deliver improvements and new capabilities. Build, scale, deploy, secure application and cloud infrastructure using various tools. Build and maintain robust CI/CD pipelines with Jenkins. Automate configuration management with tools like Ansible, Rundeck. Work closely with developers to provide insight into operational, security, and performance considerations. Participate in an on-call rotation to triage and analyze abnormalities in the system. operation leveraging instrumentation like APM and ELK. Perseverance to debug complex problems across the whole stack. Create tooling that works across operating systems and cloud providers. You will use DevOps scripting and tools for automation. Design HA, DR architectures on cloud platforms (AWS). Orchestrate microservices workload on kubernetes. Manage windows/linux operating systems.

Disclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.

Drjobs asks for your consent to use your personal data to:

perm_identity

perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development

devices

devices Store and/or access information on a device

Data preferences

You can choose how your personal data is used. Vendors want your permission to do the following:

Store and/or access information on a device

Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).

Create profiles for personalised advertising

Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.

Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Measure content performance

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Develop and improve services

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Use limited data to select content

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Ensure security, prevent and detect fraud, and fix errors

Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

Deliver and present advertising and content

Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.

Match and combine data from other data sources

Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.

In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).

Identify devices based on information transmitted automatically

With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.

Exponential Interactive, Inc d/b/a

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Users' profiles, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, IP addresses, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Device characteristics, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Non-precise location data

Data collected and processed: User-provided data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Users' profiles

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Authentication-derived identifiers, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics, Non-precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: Non-precise location data

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Precise location data, IP addresses, Device characteristics, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Users' profiles, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Device identifiers

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users' profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Users' profiles, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Users' profiles, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Marketing Science Consulting Group, Inc.
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Hr Manager