HR Manager

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Position Overview

The HR Manager is responsible for overseeing and managing HR operations within HR Shared Services. The ideal candidate should have a solid background in HR operations, particularly in government relations, visa processing, insurance, payroll, performance credit system, employee queries, and offboarding. They will play a crucial role in ensuring the smooth functioning of all HR processes and systems to align with the company's objectives.

Key Responsibilities
  • Manage the complete employee lifecycle administration, including government relations, visa processing, insurance, payroll, performance credit system, employee queries, and offboarding.
  • Supervise the end-to-end payroll process, ensuring accuracy, and timely payment disbursement in collaboration with the Payroll Manager and Finance teams.
  • Oversee external approvals from government authorities for new joiners and existing employees.
  • Supervise visa applications for employees needing work permits or renewals, and collaborate with immigration authorities and legal counsel as necessary.
  • Implement and enhance a performance credit system to monitor and reward employee performance.
  • Lead and guide the HR operations team, offering necessary support and coaching.
  • Handle or delegate general employee queries appropriately.
  • Identify opportunities for process enhancements, drive efficiency initiatives, and improve service quality.
  • Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service excellence and continual enhancement.
  • Develop and enforce standard operating procedures (SOPs) to ensure compliance with policies and regulations.
  • Collaborate with HRIS and tech partners to optimize system capabilities and automate HR processes.
  • Foster a collaborative and supportive work environment that fosters teamwork and professional development.
  • Maintain up-to-date industry knowledge and best practices in HR operations and shared services delivery.
Requirements
  • Hold a Bachelor's Degree in Human Resources, Business Administration, or a related field. A Master's degree or CIPD qualification would be advantageous.
  • Possess over 10 years of HR operations experience, specifically in payroll management, government relations, visa processing, and performance management.
  • Prior exposure to the Middle East business environment, preferably in the Government or Semi-Government sectors.
  • Demonstrate a deep understanding of HR operations components such as payroll management, government relations, visa processing, and performance management.
  • Thorough knowledge of labor laws, regulations, and compliance standards.
  • Ability to thrive in a fast-paced, dynamic setting and effectively manage multiple priorities.
  • Excellent verbal and written communication skills in English.

About Etihad Airport Services

Etihad Airport Services Ground is the main ground operations provider at Zayed International Airport.

EASG manages various ground functions at the airport, including passenger services, baggage handling, and aircraft services.

Its core focuses are ensuring safety and security in all operations, delivering top-notch operations to customer airlines with maximum efficiency, and providing a superior customer experience to all guests at the airport.


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