Supply Chain Data Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates Ikea Dubai Full time
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Responsibilities:

  • Maintain the KPI reports and preparing an action plan for areas of concerns.
  • Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
  • Support the home delivery manager in managing the team by providing input & recommendations during the Probationary Period reviews and annually reviews.
  • Ensure the waiting time and queuing policy are maintained as per bench mark
  • Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
  • Support the co-workers when they cannot resolve customer's complaints , dealing positively and quickly with the issues raised by our customers
  • Ensure to maintain Resolution time of cases and complaints as per bench mark
  • Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.
  • Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
  • Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided

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