Lobby Host

1 week ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY
Drive guest engagement in the lobby and assist the guests with proper directions.

To be up-to-date regarding all hotel facilities and services and to be familiar with all local attractions, hotels, restaurants and more in order to provide the guests with appropriate information.

Proactively ensures all guests are attended at all times. Act as a hotel and brand ambassador and maintain lobby coverage.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports n/a

CANDIDATE PROFILE

Experience:

  • Minimum 1 year in similar position in a five star hotel.

Skills and Knowledge

  • Communication skills
  • Attention to details
  • English language (written and spoken)

Education or Certification

  • College Graduate-Preferred
  • Hotel School is an added advantagePreferred

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the successful performance of the position:_

  • Ensure all guests are welcomed according to the JW Marriott Welcome Experience.
  • Act as a hotel and brand, give directions to the guest and maintain lobby coverage.
  • Follow hotel standard and adhering to all Marriott policies.
  • To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel's facilities.
  • To have knowledge of hotel/restaurant promotions/opening hours/services offered & to have knowledge of room types and locations within the hotel.
  • Perform any reasonable request as directed by management.
  • Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge).
  • Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time.
  • Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.
  • Attend daily/weekly/monthly departmental meetings and contribute with the acquired knowledge.
  • To ensure that all Guest concerns, complaints and compliments are escalated to superiors.
  • To assist Guests with general enquires and any other reasonable service requested by guests.
  • Responsible of preparing Arabic coffee, dates and incense are setup at the lobby and around VIP events.
  • Responsible of the VIP Guest room by ensuring there are dates, Arabic coffee, flowers putting incense in the room before the Guest arrival.
  • Offer a standard welcome drink & cold towels to VIP guests.

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation,

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