Director, Rooms

1 week ago

Dubai, Dubai, United Arab Emirates Accor Full time

Company DescriptionDelano Dubai, a part of Ennismore, the fastest-growing lifestyle and leisure hospitality company, is introducing the iconic Delano brand to the UAE for the first time.

Delano South Beach, which debuted in Miami in 1995, redefined 5-star luxury with its timeless elegance, modern design, and vibrant energy, becoming a social hub for fashion and entertainment elites.

Inspired by these principles, Delano Dubai on Bluewaters Island aims to set new standards of sophistication and service in the UAE.Job Description SummaryAs the Director of Rooms at Delano Dubai, you will lead a dedicated team covering Front Office, Guest Experience, Guest Services, and Housekeeping.

Playing a vital role in the senior leadership, you will drive strategic and operational decisions, ensure brand service excellence, and spearhead departmental strategies.

Your focus includes managing Rooms Division meticulously, enforcing service standards, and motivating the team for consistent exceptional service delivery. Responsibilities also entail overseeing Rooms revenue & profitability, revpar index, guest satisfaction, brand consistency, and employee engagement.

ResponsibilitiesPerformance Metrics Focus:
EngagementGuest ExperienceTop Line RevenueMargin ImprovementCompetitive Positioning

Strategic Leadership:
Develop and implement departmental strategies aligned with the brand's business strategy.
Ensure execution of brand service strategy and initiatives.
Meet or exceed the needs of the brand's target customer while maximizing financial performance.

Developing and Executing Rooms Division Strategy:
Develop and execute a rooms division strategy aligned with the brand's objectives

Leading Rooms Division Teams:
Review business opportunities and troubleshoot potential challenges.
Facilitate regular communication among all department staff.
Maintain appropriate staffing levels and provide necessary training to new hires.
Ensure consistent administration of property policies and disciplinary procedures.

Maximizing Rooms Division Revenue:
Analyze financial reports to assess performance against budget.
Encourage innovative approaches to generate incremental revenue and enhance service.

This role requires strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.

QualificationsExperience/Certificates/Education

  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 5 years of international leadership experience in large-scale Rooms operations in a luxury hotel environment.
  • Previous working experience in a truly global work environment.
  • Solid business/financial acumen with a good understanding of luxury hotel operations.
  • Act as a role model in delivering elegant service with sophistication.
  • Exemplary service delivery and leadership.
  • Strong interpersonal skills and attention to detail.
  • Good communicator with fluency in English.
  • Proven organizational skills and ability to meet deadlines with quality results.
  • Good understanding of budgeting, forecasting, expenses, and payroll control.
  • Executive presence with strong leadership and negotiation skills.
  • Ability to motivate and develop teams.
  • Creative thinking and problem-solving skills.
  • Knowledge of luxury hospitality trends and industry best practices.
  • Passion for delivering exceptional customer service.
  • High degree of professionalism and human resources management capabilities.

These qualifications are essential for excelling in the role of Director of Rooms, ensuring effective leadership, operational excellence, and outstanding guest experiences.

Additional InformationWe are committed to supporting your growth and success with comprehensive leadership training and development programs tailored to enhance your skills and expertise in luxury hospitality.

Join us on a journey of continuous improvement and meaningful contributions to our shared success.
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