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Store Supervisor Sports Sharjah

3 months ago

Sharjah, Sharjah, United Arab Emirates GMG Full time

_Core Responsibilities:
_

  • Supports in delivering the store annual sales targets
  • Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
  • Conducts store operations audits to ensure compliance with the required store standard operating policies
  • Oversees the store's after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  • Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
  • Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
  • Ensures promotions and pricing are accurate and in tune with company standards and policies.
  • Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
  • Submits daily invoices and sales recap to Finance
  • Executes store operations including cash handling, inventory taking and record keeping in line with company's standard operating procedures
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
  • Manages inventory such as inbound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
  • Ensures interior and exterior of the store are clean and maintained to company and brand standards
  • Directs the team to follow standard operating procedures and store appearance standards
  • Carries out the duties of a cashier (as required)

People Management:

  • Defines goals and key performance indicators for each member of the team and ensures effective implementation of the Athlocity's performance management process
  • Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
  • Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.