Front Office Executive

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Precision Hire Solution Full time

Customer Service Representative



  • Ensure customer satisfaction and comfort in a fast-paced environment
  • Facilitate communication between Emirati patients, family members, and clinic staff
  • Greet and welcome patients and visitors
  • Register patients according to clinic procedures
  • Handle incoming and outgoing calls, responding to inquiries, and providing information
  • Maintain a tidy and organized reception area
  • Coach, mentor, and train front office staff for optimal performance
  • Address patient feedback and concerns effectively
  • Assist patients with paperwork and insurance documents
  • Contact potential customers to inform them about clinic services
  • Conduct patient satisfaction surveys
  • Collaborate with the marketing team on various marketing initiatives
  • Translate communication between patients/visitors and staff as needed
  • Work with local authorities to support clinic operations
  • Ensure excellent patient care and minimal waiting periods
  • Maintain patient records and confidentiality
  • Verify insurance claim forms
  • Obtain and review patient feedback
  • High school or Bachelor's degree


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