Customer Service Representative – Hertz

2 weeks ago

Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.

The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.

Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market.

The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

We are currently looking to recruit highly enthusiastic Customer Service Representative for our Hertz team based in Dubai.

Reporting to theآ Branch Operations Manager the job purpose is as follows:
To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasant and professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.
  • Supervising/GuidanceActing as a mentor to the drivers to help them understand the importance of delivering a great customer service experience.
Ensure they understand what is expected from them at work to meet the overall department targets.
  • ReportingTake on ownership of additional reporting such as Daily vehicle inventory, registration renewal, vehicle check in, excess mileage, etc to improve the overall efficiency of the department.
  • Service AdvisorAttend to customer queries concerning service and maintenance.
Book the vehicle for its periodic service and maintenance based on its current mileage.
  • Customer complaints and resolutionEnsure all policies and procedures are strictly adhered to ensure customer satisfaction.
Where required
To be successful in winning this role, you will have the following skills/experience:Minimum Qualifications and Knowledge:* Diploma or Degree in any discipline course
  • At least 2 years experience within a customer service role
  • PC literate with MS Office skills
  • Hospitality background, understanding of vehicle rental will be an advantage

Job-Specific Skills:

  • Fluent in English language skills
  • Good communication skills both written and oral
  • Prepared to work on shifts
  • Flexible to work in different Hertz locations

Behavioural Competencies:

  • Excellent organisational and time management skills
  • Ability to work well as a team with 100% customer focus
  • An enthusiastic, flexible and positive attitude towards providing excellent service to our customers.
  • Excellent communication skills, team player, planning and organization, and problem solving skills.
About The Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise.

Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.

Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.

The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy.

This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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