Customer Success Manager

1 week ago

Dubai, Dubai, United Arab Emirates HRsimpli Full time
Job description

Role overview:
Customer Success Manager

Make your mark, join the team?


Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in one of the fastest growing areas of commerce? If so, this is a great opportunity for you to build on your skills and ride a momentous wave of WhatsApp / Social Commerce.


Using your prior customer success experience, in this role you will work with our customers to embed a market-leading chat / WhatsApp commerce solution, onboard them, support their growth and grow our merchant base through proactive account management.


You will primarily be responsible for 2 areas:
a. Customer support, success, onboarding and account management

b. Product development - based on your day to day interactions with customers, you will act as a key product management team member working with the overall product team for feature development and roadmap discussions


Sharp focus on understanding each client's needs and delivering the best solution customized to fit their situation will serve as the key success factor.


In this role, you will have supportive leadership and significant autonomy that will foster your skill development whilst you thrive in a fast-paced environment.

You will have the opportunity to work with a diverse and talented team operating from multiple geographies.

You will be a hands-on, result-driven individual who takes ownership and contributes to improving the customer experience in a transformational, high growth business.


How you will make a difference
Utilize your superior support and relationship skills.

Manage and build relationships with B2B customers.

Conduct detailed needs analysis with business owners.

Drive pre-sales conversations

Identify product development opportunities.

Gather feedback as needed to understand client needs, pain points, to effectively position our products.

Conduct compelling product presentations and product illustrations to educate potential clients on the value and benefits of our SaaS solutions.

Talk the "client language" to demonstrate impact potential.

Collaborate with the product development team to provide valuable feedback from clients and contribute to the enhancement of our solutions.

Stay updated with industry trends, competitive landscape, and emerging technologies to identify opportunities for business growth and differentiation.

Prepare and present account reports, forecasts, and performance metrics to the management team. What You'll

Need and What will set you apart?

An entrepreneurial mindset characterized by a "can do attitude" - someone who brings solutions to a problem and not just spotting a problem.

Innate skills around "Thinking out-of-the-box" and distinctive problem-solving skills

2+ years of experience in in a renowned start-up with at least 1 year or more recent experience in customer success / support or business development.

Existing network of potential future clients to hit the ground running

Excellent analytical, conceptual, and creative problem-solving skills

Proven ability to communicate complex ideas clearly (written and spoken) in English Powerpoint and excel skills a must

Team player mindset with strong interpersonal skills and willingness to travel across the region and internationally.

What We Offer
Fast growing, highly motivated team and environment with flat hierarchies striving to deliver impact for our clients.

Continuous exposure to very senior internal and external leaders

Clearly defined, transparent career development and learning trajectories

Well controlled work-life-balance providing the opportunity to pursue additional learning opportunities or personal priorities.

Pay:
AED4, AED6,000.00 per month

Experience:

  • Coustmer success: 2 years (preferred)

Language:

  • Arabic (required)

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