Restaurant Guest Service Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates MR KIM Full time

Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.


  • Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
  • Implementing procedures to improve services offered with the aim of attracting more customers.
  • Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
  • Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
  • Understanding what guest expectations are and anticipating problems in order to prevent complaints.
  • Acting as a link between guests and hotel management.
  • Attending meetings with management to discuss problems and strategies for improvement.
  • Handling cash or payments made by credit card.
  • Understanding safety and emergency procedures.

Guest Service Manager Requirements:

  • High school diploma or GED required.
  • Bachelor's degree in business administration, hospitality management, or hotel management.
  • The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
  • A minimum of 25 years' front desk experience as a hotel manager is preferred.
  • Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
  • A proven track record of being able to lead a team and to multitask.
  • Flexibility and a willingness to work beyond scheduled hours, including on weekends.
  • An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
  • Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
  • Reporting on daily operations in a timely manner.

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)


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