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Restaurant Guest Service Manager
2 weeks ago
Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
Guest Service Manager Requirements:
- High school diploma or GED required.
- Bachelor's degree in business administration, hospitality management, or hotel management.
- The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
- A minimum of 25 years' front desk experience as a hotel manager is preferred.
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
- A proven track record of being able to lead a team and to multitask.
- Flexibility and a willingness to work beyond scheduled hours, including on weekends.
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
- Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
- Reporting on daily operations in a timely manner.
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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