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Operations Support Manager
1 week ago
Operations Scope:
- Plan, book and deliver on
- Openly communicate appropriate and useful information through various channels, including department meetings and briefings
- Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Review departmental policies, procedures and performance standards to ensure they are uptodate, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
- Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
- Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager
Events Scope:
- Provides management and operational coverage at corporate and QAW events
- Leads and executes events to include:
- Marquees and seasonal celebrations
- Corporate functions
- Team buildings
- Static installations
- Interactive guest activities
- Events by the Sales team clients
- Works within the existing brand and company guidelines while providing creative input into the overall development of events
- Develops event operational guidelines for the facility as a whole and leads event operations
- Provide the operational costs related to Events
- Recommend the operational scheduling for the operation team and contractors
- Educated to a degree level in Business Management
- Event management experience, project management
- Minimum 2 years' experience in operations, events, and entertainment
- Computer skills
- Customer service knowledge
- Technical Knowledge
- Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
- Proficiency in written English and spoken English
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